help paths
Support
Use this address for install, license, billing, failed activation, refunds, duplicate purchases, and student eligibility help.
Contact:support@platoniclabs.io
Topics
- General questions
- What Arch is for, how it works locally, and how to follow progress.
- Availability
- Download, purchase, license, and student-access questions.
- Billing
- Trial cancellation, failed payment, duplicate purchase, and refund questions.
- Students
- Recognized Hipo university-domain confirmation, missing domains, eligibility failures, and support routing before purchase.
- Evidence
- Understanding claims, evidence, and visible gaps.
- Privacy
- Data boundary, support sharing, and account questions.